we take full confidence for the quality of our products. We just want to make the return procedures simple for the convenience of our valued customers. If it is proved to be factory defect or damage via postal, please contact us via return page and we will take appropriate actions to refund money or resend replacement item. Customer will bare the shipping cost of returning the defected item(s), and CarbonXstudio.com will bare the shipping cost of sending back the replacement item(s). In many cases, we simply ship out the replacement item(s) in your next order without the need for you to return the defective item.